Comprehensive Repair and Service for Office and Consumer Electronics
Encompass Service Solutions provides industry-leading service and repair for printers, laptops, GPS units, flat panel monitors, desktop computers, PDAs, flat panel TVs, game boxes and a host of other office products and consumer electronic products. We help manufacturers, retailers, warranty administrators and enterprise clients dramatically extend the value of these products with a broad range of product lifecycle services.

Advanced Exchange Services
Encompass Service Solutions advanced exchange services assure immediate availability of replacement products to customers who return defective products. This eliminates the need for repair cycles to be completed before fulfilling customer orders. We warehouse, manage, and then ship your product to customers or on-site service technicians as soon as orders are received. After defective products are returned, technicians repair the unit and places in inventory awaiting the next order. This significantly reduces the total repair costs, with cores being re-used.

	Unparalleled refurbished product quality		Free technical support from our in-house call center
	Programs for virtually any product which can be shipped and is under 70 lbs		Customizable programs to meet your exact requirements
	Custom packaging and shipping		Low DOA rates

Depot Repair Services
With more than 20 years of industry-leading experience in depot repair services for office and consumer technology products, Encompass Service Solutions has pioneered best practices for everything from information management to packaging and shipping. And we continuously refine our processes to preserve product value and assure customer satisfaction.

	Diagnostic testing, failure analysis		Competitive rates & shipper claims management
	Burn-in and final testing		Outstanding quality – fast turn times and low DOAs
	Board-level repair and refurbishment		Certified technicians
	Component-level repair

Technical Support
We can act as the single point of contact for your service inquiries – providing your customers with fast, professional resolution of product questions and problems.

	Level II & III technical support to end-user or peer to peer		Real-time online chat and reporting
	Accurate diagnosis to maximize first-time parts identification		High capacity phone system
	State-of-the-art diagnostic tools		Call center staffed with certified technicians
	Exceptional knowledge base with more than 20 years of accumulated information		Up-sell capabilities
			Pay-for-support programs

Client Support
A combination of experience, professionalism and the industry’s most advanced data management system empowers us to deliver programs that can be customized to meet your unique business objectives.

	Account implementation – comprehensive process design, program development and testing with client systems prior to launch		Account management – experienced senior account managers
	IT integration with any client platform		Call center support available with all depot, reverse logistics and advance exchange programs
	Customized web portals, field and corporate program support, real-time reporting, claim submittal and tracking